Gunsmith Service & Repairs

Contact the Umarex USA Service Dept by email or phone (479) 646-4210 ext. 7 with questions regarding airgun repairs. Airguns requiring service will be issues an RA # (Return Authorization Number) which is to be written boldly on the box. Include a note that lists the following: Name, addresss, phone number, brief explanation of gun problem, and the quoted estimated cost of repairs if applicable. We will call you when work is completed and payment (if applicable) can be made with a credit card over the phone. You are also welcome to pay with a money order.

Airgun Parts

Umarex USA maintains an inventory of airgun parts for most of our cataloged airguns as well as many older model RWS rifles. Parts are not available for sale via our website. Individuals are welcome to order over the telephone, (479) 646-4210 ext. 7. Parts are not sold to Dealers, Distributors, or Gun Repair Centers. We accept Visa, Master Card, money order, or personal check.

Note: Disassembling your airgun may void your warranty. If you are uncertain of your warranty, please consult the warranty that came with your airgun or call our Service Dept.

Warranty Claims

Call Umarex USA at (479) 646-4210 ext. 7. If it is determined a return is necessary, you will be issued a Return Authorization Number. Write this number boldly on the box. Include your name, address, phone number and original receipt with the product (no hand written receipt). Return prepaid to:

Repair Information for Canada Customers

For warranty repair please call Umarex USA Service Dept, (479) 646-4210 ext. 7, to receive a Return Authorization (RA) number. You will then be provided with the address of an authorized repair facility in Canada. Shipping charges to the repair facility are not covered under warranty. A copy of your original computer generated cash register receipt (no hand written receipts), a note detailing the particular issue with the gun, and your contact information must be included with the package. Please write the RA # on this note and on the outside of the package.

Consumers may contact the repair centers listed below for servicing of Umarex USA airguns.

• D&L Airgun Inc.
  23718 72 Ave
  Langley, BC V1M 3K9
  (604) 533-3556
  questions@dlairgun.com
  

  Airsoft: No
  Straighten Barrels: No

• R&R Airgun Repair
  Box 4004
  Stonewall, MB R0C 2Z0
  (204) 467-2294
  Rob Mazur: inthemarsh@hotmail.com
  

  Airsoft: Yes
  Straighten Barrels: Yes

• Army Surplus & Adventure Outfitters
  (KWK Airsmithing)
  86 Princess St
  Kingston, ON K7L1A5
  (613) 453-4941
  Kyle Kincaid: kkincaid67@hotmail.com
  

  Airsoft: Yes
  Straighten Barrels: No

• Section 8 Sports
  3221 2nd Ave North
  Lethbridge, AB T1H 0C5
  (403) 380-3495
  jesse@section8sports.ca

  Repairs all UUSA products including the Regent 1911 .45
  Straighten Barrels: Yes

Warranties do not cover shipping charges of defective product to Umarex USA or their repair centers. You are responsible for these charges. You must have an RA (Return Authorization) Number marked on your package. For other items covered, or not covered by your warranty, consult the warranty that orignally accompanied the product when new or contact Umarex USA's Service Department.

Shipping and Return Policy

Please see Umarex USA's Shipping and Returns Policy page for a detailed explanation of shipping and return policies for products shipped from us.